The Queue Management System is a critical part of service industry. It deals with issue of treatment of the customers in various industries (health, banking, government or etc. by aiming to reduce the long waiting time and improvement of service quality. Queue management deals with the cases where the customer arrival is random; therefore, service request is also random.
A Customer service organization can reduce cost and improving the profitability by implementing the Queue Management System. A cost is associated with customer waiting in line and there is cost associated with adding new counters to reduce service time. Queue management looks to address this trade off and offer solutions to management.